This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Driveway Tyres Ltd. Our address is Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy CF40 2ET. You can contact us by post at the above address, by telephone on +44 (0)800 009 6867 or contact our Data Protection Officer by email at dataprotection at drivewaytyres.com
What personal data do we collect?
When you purchase products from us online, we ask you for:
- your name
- contact telephone or mobile number
- email address
- vehicle make, model and registration
- IP address
Why do we collect this information?
We will use your information to process your order and to send you your goods. We may use your telephone number to contact you regarding your order and ongoing tyre maintenance needs.
We require this information in order to deliver your goods and fulfil our contract with you.
What do we do with your information?
We will never sell, trade or circulate your personal information for marketing or commercial purposes. We will only share your personal information with the companies who have a purpose for needing the information, for example if you are making a warranty claim we may be required to share your information with our supplier to allow them to process with the claim.
We do not use the information you provide to make any automated decisions that might affect you.
Under the data protection legislation terms, you have the following rights whilst using this website
Right to be informed
Right to access
You have to right to ask us, in writing, for a copy of any of the personal data we hold about you. This is called a “Subject Access Request”. Except in Exceptional circumstances (which we would discuss and agree with you in advance), you will receive a copy of this information at no cost.
If you wish to make a “Subject Access Request”, please write to our Data Protection Officer at Driveway Tyres Ltd, Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, CF40 2ET
Right to rectification
If any of the information we hold about you is inaccurate, please contact our Data Protection Officer at data protection at drivewaytyres.com. Any alterations you may request will be carried out as soon as possible.
Right to be forgotten
On the 25th May 2018 you have the right to ask us to erase all personal information we hold about you. Where appropriate we will comply and your request will be actioned. If you require any further information about this please contact our Data Protection Officer.
Right to object
Your have the right to object to the following:
- the use of your personal data being used for direct marketing purposes
- the processing of personal data for research purposes
- when your personal data is processed for scientific or historical research purposes
In all other circumstances, you can contact our Data Protection Officer at dataprotection at drivewaytyres.com
Right to restrict processing
If at any time you wish to restrict the use of your data because
- you believe it is inaccurate, this will take time to validate
- you believe our data processing is unlawful, but you do not want it to be erased
- you want us to retain your personal data in order to assist in a legal claim
- you wish to object to the processing of your personal data
Please note we are allowed to gather and retain sufficient information about you to make sure that the restriction is respected in the future.
Right to data portability
If at any time you would like your personal data that we hold about you to be moved, copied or transferred to another organisation, please contact our Data Protection Officer at data protection at drivewaytyres.com
Please be aware this only applies to certain personal data that has been supplied by you. For further advice please contact our Data Protection Officer
How long do we keep your information for?
The personal information you provide to us will only be held for the purposes it was obtained for. Normally the longest we would hold your personal data is seven years unless required for accounting purposes etc.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email, post or telephone, please use the contact information provided above.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/make-a-complaint/ or write to them at:
Information Commissioner's Office
Jon was brilliant and got out to me as soon as he could! Trustworthy and reliable service. Thank you againLady-Claire Carter - 5 ★ Facebook
Exceptional service. Jon had to order my tyres in but he was knocking on my door by 08.30 next day. Very reasonable price too. Start a private conversation with Gerwyn ThomasGerwyn Thomas - 5 ★ Facebook
Wow such a great service !! Quick, efficient and very affordable ! Even have us a tub of choccies too ! Definitely recommend and will definitely use them again !Liz Prewit - 5 ★ Facebook
Great job today, called them at 8am and they were here by 11 and I'm back on the road. Very professional service.Victoria Acheson - 5 ★ Facebook
Woke up to a flat tyre, thought I could get the spare on and get it to a garage but turns out I cant and the tyre wont budge. Quick Google and there are Driveway tyres. I'm already thinking i'm going to have to wait all day, and it's going to cost more than the garage........ how wrong was I:
I call and speak to John, who said he's got a job on but he'll buzz me back in half hour.
-10 minutes later his colleague Mike is on the phone, asking what tyre I need and what my address is.
-1 hour later, Mike is on my driveway jacking my car up, armed with a new tyre just in case its needed.
-40 mins later, my tyre has been repaired with no new tyre needed. £25 charge. All whilst having a laugh about the other cars on my driveway.
£25 and 2 hours of time and the car is as good as new. Now would that have happened if I went to a garage? NO! I'd be sat waiting my turn, only to be told the tyre is not repairable and I need a new tyre at a cost (and they probably can't get it today!)
And of course, good service is not good service if it just happens once....... so when the Mrs needed a tyre after a blowout; we call Mike and see if he can help. Yet again, within the hour he's on the drive jacking up the car with a spare tyre ready to go. We were expecting to pay over the odds given the quick & convenient service, but the tyre worked out cheaper than going to the usual garage!
Fast working, honest, funny, great at keeping you informed of ETA's AND cost competitive: I would not fail to recommend John & Mike to anybody. They are the spirit of small Welsh business and should be your go to for tyres and tyre repairs!
All the best with the business guys, Kieran and Bianca!